Assist Individual Employees

Occasionally, certain individuals may require assistance either to progress further in their journey of high performance or due to behaviors or relationships posing risks to the organization. When such individual support is necessary, we are here to lend a hand.

Ombuds Support: Upholding Equity, Respect, and Diversity within your Organization

Organizations are expected to uphold principles of equity, respect, and diversity. Despite the best intentions, actions taken by organizations can sometimes raise concerns regarding decision-making processes, implementation methods, or resulting impacts. Many organizations lack the necessary tools to efficiently address such concerns informally. Consequently, this can lead to:

• Disruptive murmurs and dissatisfaction
• Time-consuming formal complaints
• Expensive investigations

ProActive Ombuds Services offer individuals access to a team of impartial third-party experts who are available to privately discuss concerns and explore potential resolutions. Additionally, the ProActive Ombuds Team can assist organizations by providing insights into emerging trends and offering recommendations.

Supporting Individuals

The ProActive Ombuds Team engages with individuals confidentially and promptly, utilizing various platforms such as email, messaging services, video conferencing, and telephone calls. We aid individuals in clarifying their concerns, guiding them toward relevant policies and internal resources, and exploring resolution options. Our approach prioritizes informal resolution when suitable, focusing on both individual well-being and institutional harmony.

Supporting Organizational Goals

The ProActive Ombuds Team assists senior leaders in cultivating an equitable, respectful, and inclusive organizational environment and culture. Where appropriate, we provide feedback on case trends and patterns, pinpointing systemic weaknesses and offering recommendations for enhanced problem prevention – all while safeguarding individuals’ confidentiality. Furthermore, we offer services such as case reviews and audits of systems, processes, policies, and procedures. We are even available to assist in developing an internal Ombuds program tailored to your organization’s needs.

Supporting High-Performance Leaders

Leaders do not operate in isolation. Leadership development often involves enhancing alignment just as much as building competencies. Alignment encompasses cognitive, behavioral, and relational synchronization between the leader, their team, and the organization’s mission, vision, values, and strategic priorities. It also involves the leader’s alignment with their own supervisor, all while fostering essential leadership skills.

What We Do

Our ProActive Structured Coaching program comprises 12 tailored coaching sessions, each dedicated to exploring and implementing a distinct principle or methodology. Crucially, these sessions commence only after thorough collaboration between the coach, the leader, and the leader’s supervisor to craft a Coaching Plan – a roadmap outlining the intended objectives, actions, and metrics.

This plan serves as the blueprint for the 12 coaching sessions and serves as the basis for continual evaluation and adjustment.