Supporting Individual Employees

At times, specific individuals need help either to reach the next level on their high-performance journey or because behaviour or a relationship is introducing risk to the organization. When individual support is required, we can help.

Ombuds Support: Safeguarding Fairness, Respect, and Inclusivity in your Organization

People expect organizations to be fair, respectful, and inclusive. Despite even the best of intentions, actions taken in the name of your organization can leave people with concerns about how decisions were arrived at, how they were implemented, or the resulting impact. Many organizations are ill-equipped to effectively prevent or respond to such concerns quickly and informally. The result?

• Disruptive grumbling and discontent
• Time-consuming formal complaints
• Costly investigations

ProActive Ombuds Services provides people with access to a team of impartial, third-party experts who are available to confidentially discuss concerns and explore options for resolution. The ProActive Ombuds Team can also support organizations by reporting back on developing trends and recommendations.

Supporting individuals

The ProActive Ombuds Team connects with people confidentially, and in a timely way, using a range of platforms including email, messaging services, video conferencing, and phone. We help people get clarity on their concerns, point them to relevant policies and internal resources, and explore resolution options. Our approach emphasizes the value of informal resolution where appropriate, with a focus on both individual and institutional well-being.

Supporting organizational outcomes

The ProActive Ombuds Team supports your senior leaders in fostering a fair, respectful and inclusive organizational climate and culture. In appropriate contexts, we’ll report back on trends and patterns in cases, identifying systemic vulnerabilities and providing recommendations to better prevent problems – all while maintaining confidentiality for individuals. We are also available to conduct case reviews and audits of systems, processes, policies and procedures. We’ll even help you develop your own in-house Ombuds program.

Support for a High-Performance Leader

Leaders don’t lead in a vacuum. Sometimes leadership development is as much about improving alignment as it is about competency-building. When we speak of alignment, we mean cognitive, behavioural and relational alignment with and between the leader, their team and the organization’s mission, vision, values and strategic priorities, as well as the leader’s own supervisor, while building critical leadership competencies.

HOW IT WORKS. ProActive Structured Coaching consists of 12 Coaching Sessions, each focusing on understanding and applying a specific principle or practice. Importantly, the 12 Coaching Sessions only start after the coach, the leader and the leader’s boss collaborate in the creation of a Coaching Plan – a map of the desired outcomes, steps, and measures.

The Coaching Plan then guides the structure of the 12 Coaching Sessions and also provides the framework for ongoing assessment and alignment.