We assist leaders in making swift, vision-aligned decisions that reflect their organization’s core values. Often, organizations come under scrutiny due to workplace incidents. We’re here to enable employers to quickly evaluate and address such events, reducing public skepticism and feelings of betrayal among employees.

Our support enhances employees’ psychological safety, a critical aspect often overlooked. Leaders understand that employees cannot excel if they do not feel secure, both physically and psychologically. Our expertise extends to handling issues of any nature, whether they’re high-risk, high-profile, or particularly stubborn, helping mend damaged professional relationships.

Scope of Our Case Management Services

We provide comprehensive support tailored to uphold a safe, healthy, and respectful workplace through various services such as HR Case Support, Post-Investigation Management, Violence Risk Triage, and Reintegration Support Services.

1. HR Case Support

Instances like an out-of-line mayor, a complex #MeToo situation, or an upset employee venting on social media can challenge even the most robust internal HR resources. Sometimes, external insights are necessary to manage high-risk or complex cases effectively. Our team equips HR professionals to manage accommodations, mental health, and safety concerns without compromising your organization’s identity and operational style.

2. Post-Investigation Management Services

Regaining full productivity after a workplace hearing or investigation can be challenging. Without a clear framework, issues and tensions may not only persist but escalate. Our Post-Investigation Management Services ensure clarity around organizational expectations, individual responsibilities, and the available support systems to foster appropriate conduct.

Our Strategic Approach: Our approach is future-focused, using the conclusion of investigations to reinforce roles and support each team member in addressing emerging issues effectively. This dual strategy of specific intervention and cultural reset within workgroups establishes a cohesive accountability framework essential for maintaining a harassment-free workplace.
Our Methodology: We employ a structured method to comprehend and tackle the perceptions, issues, and dynamics among individuals, teams, and management levels. This process begins by gaining an in-depth understanding through individual interviews with complainants, respondents, and managers.
Analyzing and Addressing the Issue: Upon establishing a clear grasp of the underlying issues and perceptions, our consultants develop tailored coaching plans. These plans include facilitating key personnel to participate effectively in Respectful Workplace Training sessions.
Presenting the Findings: ProActive ReSolutions delivers detailed reports outlining the understanding of the issues, actions taken, and recommendations, while maintaining confidentiality and respecting the privacy of all parties involved.
Ongoing Support: We offer continuous coaching support as part of our annual service package, ensuring sustainable improvements and ongoing development within your organization.

3. Mitigating Potential Risks of Workplace Violence

We assist organisations in nurturing safe, productive, and healthy workplace environments. Our accumulated knowledge and research indicate that every organisation can adopt certain effective measures to positively impact the behaviour of employees, contractors, clients, and others. For example, establishing and communicating clear behavioural expectations that reflect the organisation’s values can lead to notable improvements in compliance consistency across employees and contractors. Nevertheless, our findings also show that challenges with inappropriate behaviour by employees and others are likely to occur from time to time, despite the best intentions and efforts.

The ProActive Conflict Ladder® delineates a spectrum of problematic behaviours that may emerge in any workplace setting, ranging from basic neglect of business norms and incivility, to discrimination, harassment, and even physical threats or violence. This spectrum underlines the complex issues that organisations may face, such as:

Identifying specific problematic behaviours that have occurred and the resulting harms.
Predicting likely future behaviours and potential damages.
Determining which laws, regulations, and policies should guide the organisation’s investigative and responsive actions.
Deciding on the appropriate steps to be taken, their timing, and the responsible parties.
Differentiating between definitive actions and temporary measures.

To support these critical decisions, ProActive has designed a system for assessing risks of violence, the ProActive VR Triage Process. This streamlined approach helps organisations prioritize and address various forms of incivility, conflicts, and risks, thereby maintaining secure workplaces, adhering to occupational health and safety standards, and reducing liability risks.

4. Reintegration Support Services

Reintegration Support Services are designed to aid employees and their managers in restoring normal working relationships after investigations or other challenging scenarios. This initiative is not aimed at uncovering facts or assigning blame for past events. Instead, it focuses on training participants to use ProActive’s structured decision-making and response strategies in their day-to-day workplace interactions. During these sessions, facilitators provide guidance and feedback, empowering participants to take personal accountability for their actions in fostering and upholding a respectful working environment. Reintegration Support Services aim to:

Assist managers in defining and expressing their behavioural expectations.
Prepare affected individuals to handle potentially challenging interactions proactively.
Enable returning employees to devise constructive responses to future challenges.
Ensure leaders are unified in their expectations and management of forthcoming behaviours.