Training Services

Since 2000, our comprehensive solutions have empowered numerous organizations across Canada and globally, with over 60,000 individuals trained. Our holistic approach aims to enhance the well-being of employees by mitigating workplace stressors that impact both their personal and professional lives.

We specialize in crafting tailored compliance programs to tackle negative behaviors such as micro-aggressions, workplace bullying, harassment, discrimination, conflict, toxic environments, and, in severe cases, threats and acts of violence. These standardized, evidence-based solutions, exclusive to ProActive ReSolutions, encompass organizational compliance, conflict management, and workplace violence prevention.

Our individualized training solutions equip all levels of your organization with the necessary skills and tools to manage behavioral issues effectively on a day-to-day basis. Moreover, our consultancy services assist in identifying and resolving issues that may be challenging to address internally due to conflicts, union concerns, or expertise gaps.

For larger organizations, we offer customizable solutions aligned with their values and objectives. Our sessions cover various topics, including managing difficult customers, fostering inclusive and safe workplaces, conducting direct conversations, ensuring workplace safety and security, promoting respect in the workplace, and preventing workplace violence through situational assessment and response.

Discover more about our diverse training offerings:

1. Respectful Workplace Training

In every workplace, unwanted behaviors can arise. As leaders, do we merely enforce rules or can we empower employees to respond effectively while enhancing productivity, commitment, and team cohesion? How do we foster a safe, inclusive, and respectful workplace beyond mere rule enforcement?

Central to ProActive’s Respectful Workplace training is fostering individual and team accountability in responding to challenging workplace situations. We provide practical strategies and tools to address incidents of unwanted behavior directly, drawing on real-world examples tailored to your workplace context.

Learning Outcomes

• Identifying common challenging workplace situations
• Recognizing unproductive response patterns
• Applying a 3-step response strategy for personal leadership
• Practicing the StraightTalk® conversation model
• Establishing a shared language and framework for leaders

Our Approach

Our interactive sessions include role-playing, group activities, discussions, and ample theoretical context. We equip your staff with a shared framework and language to demonstrate personal leadership when facing disrespect. Sessions are available online and in-person, with flexible durations and post-training activities to suit your organization’s needs.

2. Leading Respectful Workplaces for Managers

Leaders set the tone for workplace behavior. If poor performance, communication gaps, or negative attitudes go unaddressed, they are tacitly endorsed. Our Respectful Workplace for People Leaders Training goes beyond merely avoiding discriminatory or abusive behavior to fostering an environment where individuals, teams, and the organization thrive.

Our Approach

This intensive workshop equips managers, supervisors, team leaders, and project leaders with advanced communication skills and confidence to handle challenging situations positively and professionally. Through real-life scenarios and extensive practice, participants learn coaching skills to hold employees accountable for their interactions and apply our Response Ladder™ model to address problem behavior effectively.

3. Situational Assessment and Response Training

Maintaining workplace safety while preserving a service-driven culture is crucial. Our Situational Assessment and Response Training prepares staff to handle potential workplace violence by familiarizing them with policies, early warning signs, physical security features, and de-escalation techniques.

Learning Outcomes

• Recognizing warning signs of violence
• Assessing the level of threat during an incident
• Implementing de-escalation techniques appropriately

Our Approach

Through interactive scenario-based exercises tailored to your organization, participants navigate our Risk and Response Matrix to gauge risk levels and select suitable prevention strategies. By understanding the causes of workplace violence and their individual responsibilities, staff can effectively prevent and respond to incidents.