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ProActive Voice - January 2010


How do successful managers work with their people?


Cleansing the poisoned workplace

Violence risk assessment workshops

Leadership conference


ProActive in the media



Who did it? What should we do to them?
National Safety Magazine, February 2010

Visit ProActive ReSolutions to read the full story




Talking up the team and finding out what makes your employees tick will help you engage your staff and bring rewards.

Employee engagement isn’t a passing fad or ‘nice to have’. It’s a basic business requirement – your ability to remain competitive depends on it.

Our news story How do successful managers work with their people? brings you a list of the top management behaviours for increasing employee engagement from the Institute for Employment Studies in the UK.

Just as social interaction contributes to a longer and healthier life, employee engagement contributes to a more sustainable and healthier business.

Kind Regards,

Joe Moore
ProActive ReSolutions


How do successful managers work with their people?

Successful managers recognise and welcome the knowledge, skills, experiences, diversity and personality their people bring to their teams, and inspire and engage their teams to perform well.

Understanding management behaviours that drive employee engagement places us in a strong position to review our performance expectations for managers; review management education and development programs; review how we recruit managers; and hire the ‘right’ managers.

What behaviours set successful managers apart?

2009 research conducted by the Institute for Employment Studies in the UK studied behaviours that distinguish engaging managers from disengaging managers. The results may surprise you.

Engaging managers

  • ‘Get to know’ their people and support, coach and develop them
  • Can handle people issues, even when faced with high levels of day-to-day demands
  • Are clear about company goals and expectations and the contribution the team has to these
  • Are comfortable with managing performance and handle it in a methodical and consistent manner
  • Are self-aware and can modify behaviour if necessary
  • Are focused on strategic issues
  • Can retain business focus when immersed in interpersonal interactions
  • Give credit, praise, thanks and positive feedback when due
  • Are willing to assist the team by helping out when necessary
  • ‘Talk the team up’ to the rest of the organisation
  • Allow team members to have their say and have input into what they are doing
  • Allow team members to make their own mistakes and learn from them
  • Able to deliver bad news to the team and appreciate the impact it could have on individual members

For more information about how to develop leadership behaviours that deliver results, email us at ProActive ReSolutions: info@proactive-resolutions.com

For a summary of the IES study, visit The Engaging Manager


Cleansing the poisoned workplace

Lancaster House Workshop ‘Cleansing the Poisoned Workplace: Reversing the effects of harassment and discrimination’

Friday, March 19, 2010

Place: Hyatt Regency Hotel, 655 Burrard Street, Vancouver, BC

Workshop Leader: Richard D. Hart, Ll.B.

Visit ProActive ReSolutions to boost your morale and reputation

Violence risk assessment workshops

April 12-13 & April 13-14, 2010

Place: SFU Vancouver – 515 West Hastings Street, Vancouver, BC

Speaker: Stephen D. Hart, PhD. & P. Randall Kropp, PhD.

Visit ProActive ReSolutions to improve your safety and security

Leadership conference

May 18, 2010

Place: Hilton Vancouver Metrotown

Speaker: Richard Hart

Visit ProActive ReSolutions to engage and inspire your workforce


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