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LATEST NEWS

Do you recognize respect when you see it?

Full bloom ahead

Respectful Workplaces: practical steps to a big society

ON THE HORIZON

Transforming conflict

EVENTS

Threat Assessment and Management Workshop

Workplace Violence Threat Assessment Training

Forensic Psychiatry in Europe: What Works?

IN THE MEDIA

ProActive in the media

PUBLICATIONS

Respectful workplace – challenging the status quo

Recognize respect – vital signs

 

 
 
 
 

WELCOME

Following the rules, participating and resolving problems locally are the top three vital signs of workplace respect.

Our latest news story Do you recognize respect when you see it? spotlights the 12 vital signs of respect and the six steps to praising respectful behaviour.

Reducing the potential for community discontent is also in the news.

Our story Full bloom ahead reveals how the 'get-along-with-each-other' clause in a local government contract saved the tourist season and community relations in the District of Peachland.

Plus we share a new report Respectful Workplaces: practical steps to a big society from our partner Cornerstone Global.

Relationships are important to your bottom line. If you pay attention to how people get along with each other, you will create benefits for everyone.


Kind Regards,

Joe Moore
Managing Director
ProActive ReSolutions

LATEST NEWS

Do you recognize respect when you see it?


Your business success is based on the 12 vital signs of respect.

Do you recognize the following vital signs in your workplace?

People are following the rules – They understand that written rules are a safety net for work conduct. They understand, however, that thoughtlessly following the rules isn't the goal – they have figured out how to comply with the written rules in a way that meets the spirit of the rules rather than the letter of the rules.

People are participating – They are interested in what is happening, in the projects and initiatives that are being pursued. They give credit to those who do the work and to those who help out.

People are attempting to resolve problems locally – any day-to-day disagreements and hiccups in the way they get along – They identify poor behaviour respectfully and directly. They have high expectations of each other. They invest time and effort in helping each other get along. When they see things getting out of control, they step in and help each other out.

For the 12 vital signs of respect, read the full story

Full bloom ahead


Bringing to life the 'get-along-with-each-other' clause in a local government contract has saved the tourist season, made customer complaints a thing of the past, and put road workers on a community pedestal in the District of Peachland.

Nestled on the shore of Okanagan Lake in British Columbia (BC), Canada, the District of Peachland faced the daunting prospect of tearing up its main street, Beach Avenue, at the height of this year's tourist season.

For the small community heavily reliant on summer tourism, tearing up its only through road had the potential to become a flashpoint for community discontent.

On display

Considering the contentious nature of the Beach Avenue project, Peachland had to rethink its community and road worker relationship management strategy.

District of Peachland director of operations Doug Allin said conducting road works was like operating in a "fishbowl", so road workers needed customer service as well as building skills to operate effectively.

"We wanted to ensure a positive experience with our customers interacting with the workers," he added.

Basically, Peachland had to ensure road workers and community members got along with each other under difficult circumstances – easier said then done.

Inspiration

To resolve the problem, Peachland hit on the idea of including respectful workplace requirements in its contractor agreement for the Beach Avenue road works.

Peachland had already experienced first hand the benefits of respectful workplace requirements, as it had previously implemented ProActive ReSolution's Respectful Workplace Program for its employees.

ProActive's Respectful Workplace Program helped Peachland to set behavioural expectations for managers and employees. Managers and employees now had clear and consistent rules about how to behave respectfully toward each other at all times, Allin said.

District of Peachland CAO Elsie Lemke said ProActive's Respectful Workplace Program also gave managers and employees the tools to assess and respond appropriately to disrespectful behaviour among themselves.

Transferable action

So how did Peachland apply ProActive's Respectful Workplace Program principles to the Beach Avenue road works?

"We stipulated as part of the tender that any contractor who won had to go through respectful workplace training and Superhost training [BC Government sponsored and run tourism training programs for businesses and agencies on how to be good "hosts" to tourists, visitors and clients], and have all its personnel working on the site do the same thing," Lemke said.

Peachland also specified in the terms of the contract that the contractor would have to deal immediately with any complaint against any of its personnel.

Allin said it was mandatory for the contractor to introduce a zero tolerance policy for unacceptable behaviour; any personnel who didn't comply with the policy would be removed from the job.

Crowd pleaser

Contractors were "taken aback a little to begin with" but eventually saw the process as worthwhile, Allin said.

The respectful workplace benefits have been significant. "The project has gone so well, it's been incredible," Lemke said. "We have had letters to the editor praising the flag people and the people working on the site. Not one complaint by letter or phone call, which is unheard of."

Allin said, with past projects, he would spend on average one hour per day on complaints. In some instances, he said he would have to go to the job site to help resolve the complaint.

"For anyone who thinks the respectful workplace program takes up too much time or effort to implement" they should reconsider the outcomes, Lemke said.

Peachland's experience shows that investing in respectful workplace policy and skill development can generate tangible returns.

If we want our businesses and communities to blossom, we must check the health of our relationships as well as our bottom line.

Peachland's experience demonstrates just how important relationships are in achieving our goals. Businesses and organizations that pay attention to how people get along with each other create benefits for everyone.

For more details, visit ProActive ReSolutions and the District of Peachland



Respectful Workplaces: practical
steps to a big society


This paper from our partner Cornerstone Global provides a warning and evidence that managers should tackle harmful behaviour and conflict at work and build respectful workplaces.

For more details, visit Cornerstone Global

ON THE HORIZON

Transforming conflict


The results are in. Groups of people affected by violence and other poor behaviour can turn conflict into collaboration.

The process works, those involved feel good about the results and the processes are replicable.

Find out more in the November issue of ProActive Voice on the business approach to helping people change the way they feel about what has happened and change the way they behave towards each other.

EVENTS

Threat Assessment and Management Workshop


October 25 - 29, 2010

Location: Ottawa, Ontario

Facilitators: P. Randall Kropp & Stephen Hart

Learn more about this event


Workplace Violence Threat Assessment Training


November 1 - 2, 2010

Location: Vancouver, Canada

Presentor: Dr. Stephen D. Hart, Mr. Richard D. Hart, and Dr. Kelly Watt

Learn more about this event


Forensic Psychiatry in Europe: What Works?


December 9 - 10, 2010

Location: Alden-Biezen, Belgium

Presenter: Stephen Hart

Learn more about this event

PROACTIVE IN THE MEDIA

Asking the right questions when we feel 'strongly' about an event/issue/person

Published in WorkplaceInfo.com.au

Read the full story

Have you made this mistake? ... dangers of acting on hearsay

Published in WorkplaceInfo.com.au

Read the full story

Respect where it's due

Published in Human Capital Magazine

Read the full story

With all due respect

Quoted in Boss magazine, Financial Review, September 2010, Volume 11, page 11 article, 'With all due respect' – commentary on the $37 million sexual harassment claim against David Jones.

PUBLICATIONS

Respectful workplace – challenging the status quo

A plain-English fact sheet to help you and your colleagues reap the benefits of direct conversations about difficult behaviours in the workplace.

View the fact sheet

Recognize respect – vital signs

A plain-English fact sheet that lists and explains the 12 vital signs of workplace respect, and explains how to praise respectful behaviour.

View the fact sheet

 
   
 

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© COPYRIGHT 2010: ProActive ReSolutions Inc is the sole owner of all intellectual property, all trademarks and copyrights associated with names, products, and services of ProActive ReSolutions Conferencing and ProActive ReSolutions Inc. This publication may be copied, reproduced and distributed on the condition that it is copied, reproduced and distributed not for profit and the source is acknowledged.