Police, paramedics and ambulance drivers, fire and rescue workers, and others in the public safety sector operate in unique workplace environments. The hierarchical structure that enables timely, effective responses to critical emergencies tends to also foster a problematic “command and control” culture.
Behaviours that work well in the field cause real difficulties in day-to-day working relationships. Over time, people’s reluctance to directly talk through issues across ranks can lead to a lack of communication, collaboration and cooperation, and gradually behaviours can escalate to bullying, harassment, and even threats of violence.
ProActive has helped get people working together well in leading public safety agencies around the world by delivering effective culture change programs that emphasize respectful and responsible behaviour, facilitating processes to get conflicted workgroups back on track, and helping keep people safe when the behaviour of specific individuals suggests a risk of violence.